Refund & Cancellation Policy

• Go to Account → Membership → Cancel membership.
• You won't be charged. The first payment simply never happens.
• You keep full access until your trial ends, and you can resume before then if you change your mind.
• The free trial is one per person. If you rejoin later, your membership starts with a payment straight away.

• You can cancel at any time from Account → Membership, or from the billing page under Billing & payment details.
• Your cancellation takes effect at the end of your current monthly billing period. You keep access until then, and no further payments are taken.
• Until that date, you can choose Resume membership to carry on as normal, at the same price.

If you pay the Founding Member price of A$14.99 AUD a month, you keep it for as long as your membership stays continuously active. If you cancel and your membership ends, the Founding Member price ends too. Rejoining later is at the regular price of A$19.99 AUD a month. You can resume before your membership ends to keep your Founding Member price.

• Membership is billed monthly in advance. When you cancel, we don't normally refund the rest of the current month, because you keep access until it ends.
• We'll refund you if you're charged by mistake. Examples include a payment taken after you cancelled, or a duplicate payment.
• You're also entitled to a refund where consumer law requires it (see section 5).
• To ask for a refund, email us at charlene@evolvebusinessco.com.au within 30 days of the payment. Include the email address on your account. We review each request individually and will tell you the outcome. This doesn't limit your rights under consumer law.
• Approved refunds are paid by Link to your original payment method. Your bank may take 5–10 business days to show them.
• Link handles payment-related support, so you can also contact Link using the details on your receipt.

If something's wrong with a payment, please contact us before raising a dispute with your bank. It's usually the quickest way to sort it out.

Our services come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure with the service, you can cancel and receive a refund for the unused portion. If a failure isn't major, we'll fix it within a reasonable time. If we don't, you can cancel and get a refund for the unused portion.

If you live in another country, you may have extra rights under your local law. For example, consumers in the European Union and United Kingdom usually have 14 days to cancel a new online subscription. Because the service starts straight away at your request when your trial begins, your local law decides whether a refund applies for the time you've already used. Nothing in this policy limits your rights under the law.

To confirm: how you'll handle the 14-day cancellation right for EU and UK customers, as part of legal review.

If a payment fails, Stripe retries it automatically and you keep access for 3 days. Please update your card from Account → Billing & payment details. If the payment still can't be collected after the final retry, your membership ends. You can rejoin at any time.

• Your ideas, plans and progress stay saved in your account after your membership ends.
• To rejoin, sign in and choose Reactivate my membership. Payment is taken straight away, because the free trial is one per person.
• You'll pay the regular price of A$19.99 AUD a month. The exception is if you never paid as a Founding Member and Founding Member places are still available. In that case, the Founding Member price is applied automatically.

Cancelling your membership doesn't delete your account. To delete your account and saved work, go to Account → Privacy & your data → Delete my account, or email us at charlene@evolvebusinessco.com.au.

Deleting your account cancels any trial or membership straight away, and you won't be charged again. Any time left in your current trial or month ends when your account is deleted. A Founding Member price can't be restored once it ends. If you'd like to keep access until the end of the month you've paid for, cancel your membership first and delete your account after it ends. Refund requests are handled as described in section 4. See our Privacy Policy for how long we keep information.

Evolve Business Co · charlene@evolvebusinessco.com.au. Also see our Terms of Service.